Privacy Policy
1. Scope
This policy explains how Wizzist ("we," "our," or "us") handles information when you use our website, accounts, AI tutoring, learning tools, and Team features (the "Service"). It applies to learners, parents, teachers, Team leads, and website visitors.
2. Information We Collect
Account and support information
- Name, email address, sign-in records, plan, and account or Team role
- Optional profile details such as grade band, goals, preferences, or organization
- Messages sent through our contact form or directly to Wizzist support
Learning and content information
- Tutor messages, prompts, answers, notes, tasks, and files you choose to provide
- Lessons, quizzes, attempts, study plans, mastery signals, and progress records
- Team messages, assignments, challenges, and shared work
Technical and transaction information
- IP address, device and browser details, request logs, and security events
- Session, preference, and funnel cookies used to operate and improve the Service
- Subscription status and payment references from Stripe; Wizzist does not store full card details
3. How We Use Information
- Provide accounts, tutoring, lessons, quizzes, planning, progress, and Team features
- Personalize the next useful learning step and preserve relevant session context
- Process subscriptions, send account messages, and answer support requests
- Protect accounts, enforce product rules, diagnose failures, and prevent misuse
- Measure feature usage and improve the reliability and usability of Wizzist
- Meet legal obligations and protect users, Wizzist, and others
Wizzist does not sell personal information, serve behavioral advertising, or use student work to train a Wizzist foundation model.
4. AI Model Providers and Other Processors
Wizzist sends information needed for a requested AI workflow to configured model APIs from OpenAI, Anthropic, or Google. The provider can vary by feature, account settings, availability, and fallback configuration.
We also use service providers for functions such as:
- Hosting, storage, security, and content delivery
- Stripe subscription and payment processing
- Resend transactional and support email delivery
We may disclose information when required by law, to protect safety or rights, or as part of a business transaction subject to appropriate protections.
5. Teams and Visibility
Team leads and members can see information intentionally shared in that Team, such as assignments, challenges, messages, shared work, and relevant progress. Private tutor session transcripts are not presented as an automatic parent, teacher, or Team-lead feed. Learners should still avoid entering information they do not need for the learning task.
6. Children's Privacy
A child under 13 cannot create a standalone Wizzist account through the self-service signup flow. A parent, guardian, teacher, or other authorized adult must create or invite the learner through an adult-managed account or Team. Adults responsible for a child may contact us to review, correct, export, clear, or request deletion of the child's information.
7. Security
Wizzist uses HTTPS in transit, signed sessions, authentication and role checks, provider credentials kept outside source code, and operational logging. No system is perfectly secure, and we cannot guarantee that unauthorized access will never occur.
8. Retention and Your Choices
We retain information while an account is active and as reasonably needed to operate the Service, resolve disputes, prevent abuse, maintain required records, and meet legal obligations. Deleted or cleared information can remain temporarily in routine backups, logs, or provider systems before normal rotation completes.
- Account settings provide an export of Wizzist data.
- Available controls can clear saved learning or memory data without closing the account.
- You can update account details and manage paid subscriptions from account settings.
- You may contact us to request access, correction, deletion, or help with an adult-managed learner account.
9. Changes and Contact
We may update this policy as the Service changes. The date above shows the latest version. For privacy questions or requests, contact: